About Chella

Chella Skin Care provides specialized solutions and a robust fundamental daily regime to fight the signs of aging with advanced clinical science and leading edge proprietary formulations. With the latest science has to offer, our specialized solutions target a wide range of concerns including lines and wrinkles, tired looking eyes, lackluster skin texture and elasticity as well as thinning and sparse eyebrows.

Habit and history combine to affect how cells age and change. Our professional skin care treatments and home use products address every aspect of cellular changes to restore skin cells to a more active, damage-resistant state for a complete specialized solution to aging skin.

Fight aging that is seen and unseen for undeniable, tangible results.

Return Policy

We believe in complete customer satisfaction. This is reflected in our 100% Customer Satisfaction Policy.

If you are unhappy with your purchase for any reason, you may return it to us within 30 days for a full refund less shipping and handling. No returns will be accepted if post marked later than 30 days following  your shipment.

How do I get refunded?

To receive your refund, please return the product to the following address:

Chella Skin Care - Returns
507 Calle San Pablo
Camarillo, CA 93012

Please include your packing slip when you return the merchandise so we can better locate your order in our system. Again, no returns will be accepted if post marked later than 30 days following your shipment.

Where's my refund?

Please allow up to 15 business days to process your return from receipt by our Returns Department. We will notify you via e-mail of your refund once we've received and processed the returned item. Upon issuing a refund, this information will be passed on to your credit card holder which can take up to 30 days to apply your credit.

I want to cancel my order

We will be able to cancel your order provided the order hasn't already entered the shipping process. Most orders ship the same day, if ordered during the business week. You may email us at helpdesk@chella.com

Chella Tweezer Replacement Policy

As a courtesy to our valued customers, Chella offers a one-time replacement for used tweezers when tweezers are returned to the Brow Bar where purchased or to:

Chella Skin Care
Tweezer Replacement
507 Calle San Pablo
Camarillo, CA 93012

Please be certain to include the address to which you would like the new tweezers shipped.